Some systems are experiencing issues

About This Site

We'll report any known service issues on this page, including any planned maintenance.

You can contact us via your customer portal, our contact page or via phone on 0333 773 7700.

Past Incidents

Friday 17th August 2018

No incidents reported

Thursday 16th August 2018

TTB Router Upgrades, scheduled 1 day ago

TTB will be completing a software upgrade on one of their NGE routers at Sheffield serving the following exchanges. This impacts our Business Pro, Fibre Pro and Talk Surf services only.

•Sutton in Ashfield
•Horbury Ossett
•Lofthouse Gate
•South Elmsall
•Adwick Le Street
•Doncaster North
•Old Whittington
•Wadsley Bridge
•Wath Upon Dearne

The work window is for 5 hours from the start time and service disruption is expected during that time.

General Fibre Break

We've observed some circuits impacted by high latency and packet loss.

This appears to be related to a fibre break although we're awaiting further information at this time.

Update: This is confirmed as a fibre issue but we've not yet been able to gain clarity on if this is emergency work or a unexpected break and in either case, the ETR for resolution.

Update: Now confirmed as emergency fibre work to repair a damaged fibre. We have asked questions about why no prior notice was given, even if just a few minutes. We are attempting to shift traffic around the affected path.

Wednesday 15th August 2018

No incidents reported

Tuesday 14th August 2018

No incidents reported

Monday 13th August 2018

No incidents reported